Help & Frequently Asked Questions

Comprehensive 20-Point Knowledge Base & Assistance Guide

1. Wholesale & Stockist Partnership

We exclusively partner with physical brick-and-mortar retail boutiques, fine jewelers, and established department stores. Applicants must provide their store name, business registration, and physical address for location verification.
Our opening order threshold is designed to fit varying boutique sizes. Once your trade account is approved, our team will provide flexible starter packages tailored to your retail floor space.
We protect our stockists by guaranteeing regional exclusivity within a designated postal radius, ensuring that neighboring boutiques cannot stock the exact same collection lines.
To preserve brand exclusivity and support physical retail success, we do not supply online-only businesses, event pop-ups, or offer drop-shipping services.
Official stockists receive high-fashion point-of-sale display busts, velvet presentation pouches, branded packaging, and high-resolution campaign imagery for local promotion.

2. Fine Gold Craftsmanship & Quality

Our collections range from solid 18K and 24K gold pieces to premium heavy-plated gold alloys crafted for enduring luster and daily wear.
Yes, all solid gold items carry official assay hallmarks certifying their exact purity, complying with international precious metal standards.
We recommend cleaning pieces gently with a soft microfiber cloth, avoiding contact with harsh chemicals, perfumes, or saltwater, and storing them in protective velvet pouches.
Yes, 100% of our jewelry is nickel-free, lead-free, and hypoallergenic, making it safe for sensitive skin types.
Custom design consultations are available for qualified high-volume retail partners. Please reach out to your account manager to discuss bespoke requirements.

3. Ordering, Pricing & Catalog Mode

Our website runs in trade catalog mode to protect retail margins for our stockists. Wholesale pricing is provided directly to approved business clients.
Boutique owners can request a wholesale pricing sheet by submitting the form on our Become A Stockist page.
We launch major seasonal collections twice a year (Spring/Summer and Autumn/Winter), with limited-edition capsule drops throughout the year.
Yes, registered stockists can place top-up orders for core best-selling designs at any time with fast fulfillment turnaround.
We accept bank wire transfers, major credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, and approved trade credit terms for long-term partners.

4. Shipping, Showroom & Support

Domestic shipments typically arrive within 2–4 business days. International orders take 5–8 business days via expedited insured courier.
Yes, our showroom is located at 9 Warstone Lane, Birmingham, B18 6JE, open Monday to Friday from 10:00 AM to 5:00 PM for trade buyer appointments.
We inspect all items thoroughly prior to dispatch. In the rare event of a manufacturing defect, items reported within 14 days will be promptly replaced or credited.
All deliveries are fully insured for their full declaration value from our vault until signature receipt at your store.
You can contact our trade assistance team via our Contact Us page or speak to your dedicated representative during business hours.